- ThosefamiliarwithonlyITILV2oftenscoffatthethoughtthatITILcouldserveasagovernanceframeworkforSOA.TheITILguidebreaksdownthekeyprinciplesoftheITservicemanagementdisciplineintothefollowingsub-categories,whicharecollectivelyknownastheITILframework(seeFigu...
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